FAQ
Fourteen questions we actually get, from first login to how the ledger settles a payment. Search them, filter them, or ask us the fifteenth.
Getting started
A single-register shop is usually selling the same day: create the company, import products, open your stock, and the ledger accounts are seeded for you. Multi-store setups mostly add time for deciding locations and numbering, not for the software itself.
Yes. Products, customers, and vendors import from CSV, and opening stock is entered with quantities and unit costs so your FIFO layers and opening balances start correct instead of at zero.
No. Selling, receiving stock, and taking payments all post their own journal entries with sensible default accounts. If you or your accountant do know accounting, the full chart of accounts, journals, and financial statements are there to inspect and adjust.
Selling and POS
The register keeps working. Sales queue on the device and replay to the server in order once the connection returns, and cashier PINs keep verifying locally against expiring offline credentials. Nothing is lost and nothing posts out of order.
With a personal PIN on a registered terminal. Cashiers are assigned to specific locations and terminals, so a PIN only works where that person actually works, and every sale is attributed to the cashier who rang it.
Yes. Actions beyond a cashier’s capabilities prompt for a supervisor PIN. The approval is stamped on the transaction and the cashier session never switches, so attribution stays honest.
Inventory
Strict FIFO. Every receipt opens a dated cost layer, and sales consume layers oldest-first. Cost of goods sold on each sale is the actual cost of the actual units that left, not a running average.
Yes. Lots carry a batch number and expiry date, and serial-numbered products are tracked unit by unit through receipt, sale, return, and adjustment. Counts and adjustments understand both.
You count what is on the shelf, product by product or by scanning. Anything you did not count can be zero-filled in one step so the count is complete, and posting records the gains and losses at layer cost with their own journal entries.
Accounting
Yes, in the same database transaction that records the sale. Revenue, tax, cash or receivable, cost of goods sold, and inventory all move together, so there is never a batch job standing between the counter and the books.
Yes. Documents keep their transaction currency and exchange rate alongside base amounts, and realized FX gain or loss posts automatically when payments settle at a different rate. Statements can be read in base or any transaction currency.
A payment is allocated across open documents, and credits work too: returns, advances, and manual journal credits can all settle an invoice. Aging reports include unapplied credits, so they always tie to the real ledger balance.
Billing
Yes. Upgrades apply immediately and are prorated; downgrades take effect at the next renewal. Nothing is deleted when you move down, features outside the plan simply lock.
Every plan starts with a 14-day trial with all features open and no card required. When it ends, your data waits read-only until you pick a plan.
The contact desk answers within a business day.